Shipping policy

Shopping Policy

1. Order Confirmation
Once your order is placed, you will receive an order confirmation. Please make sure your name, address, phone number, and product details are correct before placing the order.

2. Product Information
Our jewellery is handmade, so slight variations in colour, shape, texture, or finish may occur. These small differences are part of the uniqueness of handmade products.

3. Payment
We accept the payment methods available at checkout. Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery
Orders are generally processed within 5–8 business days. Delivery time may vary depending on your location and the courier service. Delays caused by the courier, weather, holidays, or other circumstances beyond our control may occur.

5. Returns & Exchanges
We accept returns/exchanges only for products that arrive damaged, defective, or incorrect. Please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

Items that have been worn, damaged after delivery, altered, or improperly handled may not be eligible for return or exchange.

6. Cancellation
Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation may not be possible.

7. Damaged Package
If your package appears damaged upon delivery, please take photos/videos before opening it and contact us immediately.

8. Refunds
Approved refunds will be processed after the returned product is received and inspected. Refund processing time may vary depending on the payment method.

9. Contact Us
For questions regarding orders, shipping, returns, or exchanges, please contact our customer support through our official contact channels.

By placing an order, you agree to the terms of this Shopping Policy.